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Forum Discussion

MCCA's avatar
MCCA
New member | Level 2
5 years ago

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page. I'm on a Dropbox Team. I have a Microsoft Office Online account through my university (...
Desktop
Microsoft Office
Setting up the apps
Web
  • MCCA's avatar
    MCCA
    5 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey MCCA, thanks for reaching out to us and thanks for trying out another browser!

That definitely helps us narrow down our investigation. 

Could you also try again:

  • From an incognito window?
  • After clearing your browser's cache? 
  • Once you make sure that you're not running any third party browser extensions or plugins? 

Let me know how it goes!

MCCA's avatar
MCCA
New member | Level 2
5 years ago

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    No worries, MCCA! In any case, I'm glad to hear that you were able to resolve your concern. :grin:

    If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 

    • imusgbc's avatar
      imusgbc
      Explorer | Level 3
      5 years ago

      Hi @Lusil,  I am experiencing similar issue. I am using Google Chrome (non-incongito mode). I have turned off ad blockers for dropbox.com and enabled dropbox,com to set cookies. Can you help resolve this issue? Thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi imusgbc, thanks for nudging us on this thread.

         

        I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer? 

         

        Let me know what you find - thanks!

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