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Forum Discussion
Cannot start Dropbox app on Macbook
Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD...
- It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Dropbox app for Mac will not install on mac.
Prompts me to send you the text below which I pasted here as couldn't find a way to attach it as a file.
Please help, thanks.
bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: caab14ba-92cb-57c0-ba04-b92ff9621fde
pid: 2471
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='**', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='ADRIAN **', pw_dir='/Users/**', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='**', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='ADRIAN **', pw_dir='/Users/**', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '**', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '***', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/*'
appdata: '/Users/*/.dropbox/instance1'
real_path='/Users/*/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/*/Library/CloudStorage/Dropbox'
real_path='/Users/**/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1v/d4lg_nwj3655fppt_gq932wh0000gn/T'
real_path='/private/var/folders/1v/d4lg_nwj3655fppt_gq932wh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/8334225e-f1df-41ff-b397-74b2692e7c27." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/8334225e-f1df-41ff-b397-74b2692e7c27.}
- Megan
Dropbox Staff
Hi adrian b.16, I hope you're doing well!
Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer?
In any case, please keep me posted!
- I read relevant posts here about missing icons from the Dropbox folder. I tried every "solution" as apparently Dropbox is not able to issue a fix. I ended up trying a full uninstall and then a clean install. Every time I start the installed app I get the error message and the attached text file ...have you read the text file and is anyone there competent enough to tell me what's wrong please ? Thank you.
