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Forum Discussion
Cannot open my account on the dropbox app of my android
It gives me error all the time when I try to open my account on my android with my correct email and password. I´ve tried by sending a code to my email, etc., but it doesn´t work and it tells me to c...
I have tried innumerable times to access my dropbox account from my new cel phone and I haven´t been able. It gives me an error (email or password are incorrect). I have changed my password several times and still gives me the same error
It works on the website. The problem is with the app. I have reloaded the app to start from scratch but it gives me the same error
- Megan
Dropbox Staff
Hi Angeles C, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
That would be the limit when using a Basic plan.
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Hello, same problem on my App for Android. I can access from a browser (Chrome) but I cannot use the App, it asks for authentication app code (I'm using MS Authenticator) and then I get an "unknown error" message. I attach here the screenshot, it is in italian...
Everything works fine on my two connected laptops - my android phon is the 3rd conncted device.
