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Forum Discussion
Cannot open Dropbox.com Error 500
Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500
Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error?
Thanks!
Walter
Dropbox Staff
Dropbox StaffSorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error?
Thanks!
Thanks, that's sorted it.
Only a week since it was last emptied! How quickly the cache fills up when working!
Ros
- Walter
Glad to hear that did the trick Ros - all's well that ends well!
Should you stumble upon an issue or a slight hiccup like this again in the future, don't hesitate to let us know; we're always a post away :wink:
Have a lovely weekend!
I'm having the same problem, I'm getting an "Error (500)" when I go to dropbox.com/home. I tried clearing the cache, logging on in an incognito window, using a different browser (it happens on both Chrome and Firefox), and using a different computer. All I can sometimes get to a blank, white screen, but nothing else. Any tips on how to proceed?
Thanks.
- Walter
Sorry to hear about this adietz - could you restart your devices and give it another try please?
I'm only suggesting this because we had a small, partial outage a little while ago but things should be back to normal as our status page reports:
Let me know what you find!
- Thanks so much Walter, restarting my laptop fixed the problem. I appreciate your prompt response.
