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Forum Discussion
Cannot login and install with new PC. Security code is invalid even if it's correct
I have been struggling with the installation on my new PC laptop. It asks for SECURITY CODE but it says invalid even if it's not.
Now I reached the number of attempts to login and my account is loc...
Hey there,
The issue is cleared up!
For the record, when I attempted to log in with my new credentials, it would send a code to my email, for the purpose of verification. When I would attempt to use the code in Dropbox Desktop, it would first throw a longer (very nonspecific) error message (which I cannot recall now), and then subsequent attempts to use the code would merely throw an "Invalid code" error. In other words, the email verification codes simply wouldn't work.
On a whim, I reset my Dropbox password again through the web portal, then used the new password in Dropbox Desktop, and now everything seems to be fine. But I appreciate the prompt response!
