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gilpactores's avatar
gilpactores
New member | Level 2
2 years ago

Cannot login and install with new PC. Security code is invalid even if it's correct

I have been struggling with the installation on my new PC laptop. It asks for SECURITY CODE but it says invalid even if it's not. Now I reached the number of attempts to login and my account is loc...
Account Access
Desktop
Install
Setting up the apps
  • kg2472a's avatar
    kg2472a
    2 years ago

    Hey there,

    The issue is cleared up!

    For the record, when I attempted to log in with my new credentials, it would send a code to my email, for the purpose of verification. When I would attempt to use the code in Dropbox Desktop, it would first throw a longer (very nonspecific) error message (which I cannot recall now), and then subsequent attempts to use the code would merely throw an "Invalid code" error. In other words, the email verification codes simply wouldn't work.

    On a whim, I reset my Dropbox password again through the web portal, then used the new password in Dropbox Desktop, and now everything seems to be fine. But I appreciate the prompt response!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi gilpactores, thanks for bringing this to our attention.

 

Could you let us know more information about the security code? Was this sent via email, or a prompt on the machine?

 

Any other info or screenshots would be helpful!

Gillian Libe's avatar
Gillian Libe
New member | Level 2
2 years ago

Hello Jay,

 

Thanks for taking time to lend help.

The code was from the cellphone which is auto-generated.

 

I just solved it actually.

 

When asked for credentials on my new laptop during installation, I entered the password incorrectly. But, dropbox directed me to the page that asked for the security code sent to my mobile phone. As soon as I entered the code, a message pops up telling me that there was a problem processing my request. When I click the send button again, an "invalid code" message pops up.  I did the same thing over and over again until my account was locked for 24hrs.

 

What I did was, I choose "forgot password" and change it. When I entered the correct credentials this time, the security code was already accepted.

 

thank you.

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