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Forum Discussion
Cannot link my Android phone due to reaching device limit, but I have a paid plan
I have the Plus account with 2TB and unlimited devices. My Android phone says I reached the limit of 3 devices. How do I contact Dropbox support to fix the issue? The page where I can submit the prob...
Hi Jay,
Here are answers to your questions:
Are you certain that you're logging into the same account on your phone as you are on your computer? Yes. It uses the same email and password.
When you access this page, do you see what plan you're on? How many devices are currently linked to your account?
Subscriptions
Dropbox Basic
Free
2 GB of storage to help you store and share files.
Personal Dropbox space
Using 16.3 GB of 2.01 TB
Regular files (8.1 GB)Backup (0 bytes)Replay (0 bytes)Shared files (8.2 GB)Unused space (2 TB)
Please note that the page shows rather strange data: I have 2GB allowance but I use 16GB
of storage(!).
When I click "Home" and then on my picture, I see
Your account has 2.01 TB storage
3 devices connected
I do have Plus. Here is a recent email from Dropbox:
"Hey Krzysztof,
We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on October 5, 2024. Keep doing more with Dropbox Plus:
- Plenty of space for all your stuff
- Control over who sees shared files and links
- Peace of mind when devices go missing
Your subscription will renew on October 5, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time."
Thanks, Chris
Jay
Dropbox Staff
Dropbox StaffThanks for the info. Are you able to contact the support team directly on this page?
No, I can't.
The page says
"Your support options
Your Basic plan includes access to our Help Center, Community and Chatbot."Help Center are just articles.
Chatbot is not a real person.
I will believe in AI when it can resolve an issue just like mine.
At this point, I am totally cut off from meaningful Dropbox help,
except for you, Jay. Thanks for listening to me. Chris
- Jay
Thanks for the update. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
I am not sure what you are asking. If you are asking about my email, it is [removed] (it is public, so there is no problem with privacy).
By the way, my employer, the University of Washington, had a "work" Dropbox and I used to have an account associated with [removed]. The university discontinued the deal so this account is inactive.
email addresses removed per the Dropbox Community Guidelines]
