You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BC17's avatar
BC17
Explorer | Level 4
3 years ago

Cannot install Dropbox with Windows 11

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts. 

 

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

 

My machine has the following:

 

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

Desktop
Install
Setting up the apps
Windows
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear that and thanks for keeping me in the loop too juliery 

         

        See you around the Community and happy October! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey BC17, welcome to our Community! 

    Can you clarify if you’ve already tried the offline installer of our latest stable app version as shown here? 

    If you have, let me know, and we'll check what else may be happening.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!