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Forum Discussion
Backup stuck
My backup has been stuck at 99% complete for days. How do I get it to complete?
Thanks for your response. I tried rebooting the computer, but it has made no difference. When I look at the sync issues, and click on "Go to File" for the various files, nothing happens.
By the way, I am using a MacBook with MacOS Ventura 13.4.1. The version of the Dropbox app I'm using is 177.4.5399.
Megan
Dropbox Staff
Dropbox StaffHi Homer, it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes?
Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?
On Dropbox, I am only using 143.2 GB of 2.01 TB.
On my MacBook, I have 122.46 GB available of 245.11 GB.
I just quit and reinstalled the Dropbox app on my MacBook.
I can't rename the files that are not syncing because they are not on Dropbox.
- Megan
Hi Homer, happy Monday!
Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"?
I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there?
Still stuck at the point when only 74 files are left.
I signed out of the Dropbox Mac app, uninstalled it, reinstalled it, and the backup still freezes at the same point.
As to the Backup page online, I see the Backup there, but I can't tell if it backed up everything or not.
As far as your "Have you made sure the app's bandwidth is set to "No limit"? " instruction, that link sends me to a page in Polish.
