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Forum Discussion
Backup stuck
My backup has been stuck at 99% complete for days. How do I get it to complete?
Walter
Dropbox Staff
Dropbox StaffHi there Homer, sorry to hear about this.
May I ask if you've tried rebooting your computer since you first noticed this?
What about clicking on 'view now' from the error shown above your backup?
Keep us posted please and feel free to include any piece of information you think might help.
Thanks!
Thanks for your response. I tried rebooting the computer, but it has made no difference. When I look at the sync issues, and click on "Go to File" for the various files, nothing happens.
By the way, I am using a MacBook with MacOS Ventura 13.4.1. The version of the Dropbox app I'm using is 177.4.5399.
- Megan
Hi Homer, it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes?
Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?
On Dropbox, I am only using 143.2 GB of 2.01 TB.
On my MacBook, I have 122.46 GB available of 245.11 GB.
I just quit and reinstalled the Dropbox app on my MacBook.
I can't rename the files that are not syncing because they are not on Dropbox.
