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rouser's avatar
rouser
New member | Level 2
20 days ago

Authentication of browser within the Dropbox desktop application installation fails on Windows

I am a Windows 10 user. When I install the latest version of Dropbox, it needs authentication from the browser. I am able to login to dropbox, the webpage shows "Login Success". But when I click the ...
Desktop
Install
Setting up the apps
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Hi rouser, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • rouser's avatar
    rouser
    New member | Level 2
    20 days ago

    Thanks for the reply. I don't have any setting restrcting traffic to the dropbox domains. It seems that the problem is caused by the browser fails to send the authentication signal back to my dropbox program. How can I fix it?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      20 days ago

      Have you tried rebooting your computer and internet router since you first noticed this rouser ?

       

      If you did and this persists, can you maybe try another network as a test? 

       

      Also, did you install the desktop app with admin privileges in the first place? 

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