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Forum Discussion

Fuquan's avatar
Fuquan
Explorer | Level 3
3 years ago

Dropbox application not installing on MacOS Ventura

Hi

I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens.  Can you help me understand what's going on? Thanks,

  • Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

    • Fuquan's avatar
      Fuquan
      Explorer | Level 3

      Thanks, Hannah, That worked. 😉

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Happy to hear that, Fuquan!

         

        If you need anything else, make sure to let us know.

         

        Have a great week ahead!

    • SPZero's avatar
      SPZero
      Explorer | Level 3

      It won't work for me. When i click on the icon in my menu bar, a box opens and a seres of ble trapesoids move aorund but nothing happens.  I can access dropbox through google, but the icon doesn't work?

       

      • Denis_98's avatar
        Denis_98
        Explorer | Level 3

        No problem with me, the icon works OK, links and all

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey Claude-Yves PELSY, could you click on the blue hyperlink in your error message and send us the whole error log?

     

    This would help us assist further. 

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