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Forum Discussion
Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working
Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details
Dropbox attachments still works on my iPad.
I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail.
Pls help.
Hi there,
Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?
We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.
Let us know if that works!
simtanDropbox Staff
Hi there,
Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?
We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.
Let us know if that works!
This works! Thanks!
- Hi team,
I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.
Thank you.- Jane
- I still cannot attach a file in an email on my iPhone X as dropbox isn’t even an option. I deleted the app and reinstalled it and still no luck. What else can I do as I need this feature to work and used it constantly before the iPhone X?
- I loaded iOS 13 and still have problems so I read the complaints and tried something. I changed the files in Dropbox I send the most from cloud to offline. The offline files will load in iOS mail as attachments. Instructions to change from cloud to offline are in Dropbox if needed.
- Norah
- Pass code is turned offApp version 92.32
- Norah
