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Forum Discussion
Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working
Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option ...
Hi there,
Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?
We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.
Let us know if that works!
simtan
Dropbox Staff
Dropbox StaffHi there,
Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?
We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.
Let us know if that works!
This works! Thanks!
- Hi team,
I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.
Thank you.- Jane
- Thanks Jane, problem solved.
- You need to go to Files and then Edit
- I still cannot attach a file in an email on my iPhone X as dropbox isn’t even an option. I deleted the app and reinstalled it and still no luck. What else can I do as I need this feature to work and used it constantly before the iPhone X?
- I loaded iOS 13 and still have problems so I read the complaints and tried something. I changed the files in Dropbox I send the most from cloud to offline. The offline files will load in iOS mail as attachments. Instructions to change from cloud to offline are in Dropbox if needed.
- Hi Folks - just to clarify - scroll through the apps on your device (not through settings or anywhere else) and you should find one that is titled “Files”. Its a light blue icon with a picture of a file folder on it. Open the app and tap the 3 blue dits in the upper right hand corner. Then tap edit and hopefully you will see dropbox as an option that can be turned on by sliding the slider to the right (it will turn green) now dropbox should be an option in your attachments toolbar - good luck!
Hi,
This solution does not work for me. I have it all marked up properly but a message saying "contents unavailable, the folder contents could not be displayed because of an unknown error." It was working fine until two days ago. The dropbox app is ok. The problem is the integration with files.app and apple mail.
- Walter
Hi Emilio Agrofino; welcome to our Community!
Can you please let us know which exact version of the mobile app you're using on the affected device?
Also, could you remove Dropbox as a location from your Files app and then re-add it? This might do the trick for you.
In any case, please keep us posted, Emilio.
My problem is with an IPAD.
My IPAD is IPAD PRO 12.9 inches (3rd generation).
The Dropbox App Version is the 202.3.2
I have tried removing from files and then re-adding several times, even before sending this message.
As mentioned, it was working fine and then one day it simply did not work. Maybe due to an automatic update of Dropbox?
Please let me know. Thanks
