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olivier Perio Strasbourg's avatar
olivier Perio Strasbourg
New member | Level 2
5 months ago

After a migration to my new Mac, my Desktop, Documents & Downloads disappeared.

Hi I did a migration from my old mac to a  new one. I have then activate my dropbox on my  new mac. however during the sync of the dropbox, all my files from my desktop, documents, download disappe...
Desktop
Dropbox Backup
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey olivier Perio Strasbourg, welcome to our Community! 

 

Would you mind walking me through the steps that you followed when trying the migration? 

 

Did your content disappear locally from the device, or you're also not able to locate it when you visit your account online? If you visit your Backup page, what do you see there? 

 

Let me know more!

  • olivier Perio Strasbourg's avatar
    olivier Perio Strasbourg
    New member | Level 2
    5 months ago

    files disappeared yes

    and most importantly i could not access the desktop documetns and download folder

    then i reformatted my new computer and did not use the migration software....

    i think that this backup system of the dropbox is not good and cause problem (maybe when you do a migration which is a kind of a clone dropbox backup consider it as the same computer than initailly....)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey olivier Perio Strasbourg, thanks for the heads up! 

       

      Do you still face the same issue, or is everything resolved now? 

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