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Forum Discussion

imatch's avatar
imatch
Helpful | Level 5
3 years ago

A badge with number '1' in my macOS Dropbox icon

I updated my Dropbox in macOS 4 times now but still have a number '1' in a badge on the icon. What can I do about that?
desktop
Mac
Notifications
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi imatch, and welcome to the forum. 

 

Are you perhaps referring to the unread notifications icon that’s mentioned at the bottom of this Help Center article?

 

If that’s not it, please feel free to send me a screenshot of what you see, and I’ll have a look for you. 

 

Keep me updated!

  • imatch's avatar
    imatch
    Helpful | Level 5
    3 years ago

    So far I tried everything you proposed, both via the MacOS icon as well as in my account. Without the badge '1' disappearing. Do you have any further suggestions?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      HI imatch, when you click the Dropbox icon, do you see any yellow messages in the various tabs of the app?

       

      A screenshot of this would help us greatly.

      • imatch's avatar
        imatch
        Helpful | Level 5
        3 years ago

        Yes Jay, the message in yellow says, see the pic, that I can update my MacOS Dropbox application, which I did for about 4 times. 

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