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Forum Discussion

renegade909's avatar
renegade909
Explorer | Level 3
9 months ago

Why does the mobile app say I have no storage space on my device when I do?

I have Dropbox iOS app and a Plus account with 2TB space. I'm currently uploading all my phones pictures and videos but started getting a message saying my device storage is full. I checked and I hav...
iOS
Mobile
Storage space
renegade909's avatar
renegade909
Explorer | Level 3

Hi Hannah, that didn't change anything and I'm still getting the same message.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey renegade909, thanks for the update.

 

If you haven't already, can you also uninstall the Dropbox app, restart your device and then reinstall it?

  • renegade909's avatar
    renegade909
    Explorer | Level 3
    9 months ago

    It seems to have got rid of the disk space issue, thank you.

     

    Since I reinstalled the app the number of images and videos that need to be uploaded has doubled and it takes a long time. Is there any way to speed up the upload process?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi renegade909, there isn't a method to increase the upload speed on the mobile app, aside from keeping the phone connected to power, if there is low battery, and not using any other network apps during the upload.

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