We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

renegade909's avatar
renegade909
Explorer | Level 3
9 months ago

Why does the mobile app say I have no storage space on my device when I do?

I have Dropbox iOS app and a Plus account with 2TB space. I'm currently uploading all my phones pictures and videos but started getting a message saying my device storage is full. I checked and I hav...
iOS
Mobile
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for bringing this to our attention, renegade909.

 

Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

 

Keep me posted!

  • renegade909's avatar
    renegade909
    Explorer | Level 3
    9 months ago

    Hi Hannah, that didn't change anything and I'm still getting the same message.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey renegade909, thanks for the update.

       

      If you haven't already, can you also uninstall the Dropbox app, restart your device and then reinstall it?

      • renegade909's avatar
        renegade909
        Explorer | Level 3
        9 months ago

        It seems to have got rid of the disk space issue, thank you.

         

        Since I reinstalled the app the number of images and videos that need to be uploaded has doubled and it takes a long time. Is there any way to speed up the upload process?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!