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Michael Schwaninger's avatar
Michael Schwaninger
Explorer | Level 3
2 years ago
Solved

Too much cloud storage

Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Michael Schwaninger, thanks for bringing this to our attention.

     

    As you've discovered, it seems your account has a promotional offer of 100 GB applied to it. Generally these offers last at most for one year.

     

    However, you might have activated an older offer of some kind over 5 years ago, to which I don't have any details about, which granted what seems to be a permanent increase.

     

    If you have any further queries, feel free to message back.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Copy LinkReport

    Hi Michael Schwaninger, thanks for bringing this to our attention.

     

    As you've discovered, it seems your account has a promotional offer of 100 GB applied to it. Generally these offers last at most for one year.

     

    However, you might have activated an older offer of some kind over 5 years ago, to which I don't have any details about, which granted what seems to be a permanent increase.

     

    If you have any further queries, feel free to message back.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago
        Copy LinkReport

        No, there shouldn't be any problems, it looks to be a legitimate increase from some form of promotion, and given that it's well over the normal expiry dates for other promotions, this looks to be permanent. Enjoy the quota!

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Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

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Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

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Too much cloud storage","moderationData":{"__ref":"ModerationData:moderation_data:698252"},"body":"

Hi Michael Schwaninger, thanks for bringing this to our attention.

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As you've discovered, it seems your account has a promotional offer of 100 GB applied to it. Generally these offers last at most for one year.

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However, you might have activated an older offer of some kind over 5 years ago, to which I don't have any details about, which granted what seems to be a permanent increase.

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\n

If you have any further queries, feel free to message back.

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Hallo Jay,

can I get problems with the operators of Dropbox or not?

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No, there shouldn't be any problems, it looks to be a legitimate increase from some form of promotion, and given that it's well over the normal expiry dates for other promotions, this looks to be permanent. Enjoy the quota!

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