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Michael Schwaninger's avatar
Michael Schwaninger
Explorer | Level 3
2 years ago
Solved

Too much cloud storage

Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

  • Greg-DB's avatar
    Greg-DB
    8 years ago
    The Dropbox API does have a rate limiting system, but we don't have any specific numbers documented, nor can we increase or remove the limits for any particular app, user, or team.

    Also note that not all 429s or 503s indicate explicit rate limiting, but in any case that you get a 429 or 503 the best practice is to retry the request, respecting the Retry-After header if given in the response, or using an exponential back-off, if not.

    For example, you can check the body of the response for a more specific error. If the error is 'too_many_write_operations', that's not explicit rate limiting, but rather "lock contention". There isn't a way to remove that limitation either, but there are ways to avoid it. You can find more information about that here:

    https://www.dropbox.com/developers/reference/data-ingress-guide

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Copy Link

    Hi Michael Schwaninger, thanks for bringing this to our attention.

     

    As you've discovered, it seems your account has a promotional offer of 100 GB applied to it. Generally these offers last at most for one year.

     

    However, you might have activated an older offer of some kind over 5 years ago, to which I don't have any details about, which granted what seems to be a permanent increase.

     

    If you have any further queries, feel free to message back.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago
        Copy LinkReport

        No, there shouldn't be any problems, it looks to be a legitimate increase from some form of promotion, and given that it's well over the normal expiry dates for other promotions, this looks to be permanent. Enjoy the quota!

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Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

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Hello, 

I has loggt into my account after 3 Years and I was surpriced that I have 105 GB cloud storage but normaly I should have 2 GB with the Basic Sub.

Could someone help me with this? And also there stands that I have made a partner action from which I don´t know.

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Too much cloud storage","moderationData":{"__ref":"ModerationData:moderation_data:698252"},"body":"

Hi Michael Schwaninger, thanks for bringing this to our attention.

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As you've discovered, it seems your account has a promotional offer of 100 GB applied to it. Generally these offers last at most for one year.

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However, you might have activated an older offer of some kind over 5 years ago, to which I don't have any details about, which granted what seems to be a permanent increase.

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\n

If you have any further queries, feel free to message back.

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Hallo Jay,

can I get problems with the operators of Dropbox or not?

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No, there shouldn't be any problems, it looks to be a legitimate increase from some form of promotion, and given that it's well over the normal expiry dates for other promotions, this looks to be permanent. Enjoy the quota!

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