Storage limit changed twice in the past 30 minutes
I'm on a free account and have had 6gigs of capacity since 2015 (in 2013 I had some 24 month promotional storage; that ended in 2015 and I've been at 6gigs of capacity since then; I even still have the email that says my account is dropping to 6gigs). I've been at about 5.75gigs of usage for years now. I don't have it connected to backup devices or anything like that. I use it for mostly cold storage of mostly small files.
All of a sudden about half an hour ago, Dropbox stopped syncing. I hopped online to see what was up. It said I had a 2gig plan and was over my limit. I clicked around some more trying to get more information and now it's saying I've used up 5.75gigs of my 5.75gig capacity. I suspect surely this has to be an error.
Ugh, I think this one's on me... at work we call it PEBCAK (problem exists between chair and keyboard). Well, partially on me. Dropbox is not without at least a small amount of blame, lol. I was indeed telling the truth when I said I wasn't using any backups (I've since removed myself from one shared folder, so no longer over):
But I was incorrect when I said I had 6gigs. Apparently, I've only ever had 5.75:
Thing is, the only reason I ever thought I had 6 is because that's what Dropbox told me 10 years ago, and I've been none the wiser for a decade...
That's referring to the space included with your Basic plan, which might not indicate your total limit. Make sure you're looking at your actual usage further down your Plan page. Your Referrals page will show how much space you've earned.
Take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:
snakeeyes021wrote:
I don't have it connected to backup devices or anything like that.
Have you checked your Backups page? This is the most common reason for running out of space, many times without realizing it.
Ugh, I think this one's on me... at work we call it PEBCAK (problem exists between chair and keyboard). Well, partially on me. Dropbox is not without at least a small amount of blame, lol. I was indeed telling the truth when I said I wasn't using any backups (I've since removed myself from one shared folder, so no longer over):
But I was incorrect when I said I had 6gigs. Apparently, I've only ever had 5.75:
Thing is, the only reason I ever thought I had 6 is because that's what Dropbox told me 10 years ago, and I've been none the wiser for a decade...
Alas, if they can round, why can't I? š
About Storage Space
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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I'm on a free account and have had 6gigs of capacity since 2015 (in 2013 I had some 24 month promotional storage; that ended in 2015 and I've been at 6gigs of capacity since then; I even still have the email that says my account is dropping to 6gigs). I've been at about 5.75gigs of usage for years now. I don't have it connected to backup devices or anything like that. I use it for mostly cold storage of mostly small files.
All of a sudden about half an hour ago, Dropbox stopped syncing. I hopped online to see what was up. It said I had a 2gig plan and was over my limit. I clicked around some more trying to get more information and now it's saying I've used up 5.75gigs of my 5.75gig capacity. I suspect surely this has to be an error.
Any ideas? Very much appreciated :-)
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I'm on a free account and have had 6gigs of capacity since 2015 (in 2013 I had some 24 month promotional storage; that ended in 2015 and I've been at 6gigs of capacity since then; I even still have the email that says my account is dropping to 6gigs). I've been at about 5.75gigs of usage for years now. I don't have it connected to backup devices or anything like that. I use it for mostly cold storage of mostly small files.
All of a sudden about half an hour ago, Dropbox stopped syncing. I hopped online to see what was up. It said I had a 2gig plan and was over my limit. I clicked around some more trying to get more information and now it's saying I've used up 5.75gigs of my 5.75gig capacity. I suspect surely this has to be an error.
Any ideas? Very much appreciated :-)
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Storage limit changed twice in the past 30 minutes","moderationData":{"__ref":"ModerationData:moderation_data:824474"},"body":"
snakeeyes021wrote:\n
It said I had a 2gig plan and was over my limit.
\n
\n
That's referring to the space included with your Basic plan, which might not indicate your total limit. Make sure you're looking at your actual usage further down your Plan page. Your Referrals page will show how much space you've earned.
\n
Take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:
\n\n
snakeeyes021wrote:\n
I don't have it connected to backup devices or anything like that.
\n
\n
Have you checked your Backups page? This is the most common reason for running out of space, many times without realizing it.
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Ugh, I think this one's on me... at work we call it PEBCAK (problem exists between chair and keyboard). Well, partially on me. Dropbox is not without at least a small amount of blame, lol. I was indeed telling the truth when I said I wasn't using any backups (I've since removed myself from one shared folder, so no longer over):
But I was incorrect when I said I had 6gigs. Apparently, I've only ever had 5.75:
Thing is, the only reason I ever thought I had 6 is because that's what Dropbox told me 10 years ago, and I've been none the wiser for a decade...
Super User II
