Forum Discussion

Explorer | Level 4

2 months ago

I have deleted all of my Dropbox files and my account is still over-quota. How come?

I have deleted all my files online and on my desktop and yet I am still over capacity. Is this normal?

Dropbox Staff

2 months ago

Welcome to the Community, dr18.

Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space?

If not, please send me a screenshot of what you see here.

Let me know what you find.

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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