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In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.

\n

 

\n

https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16

\n

https://help.dropbox.com/installs/macos-support-for-expected-changes

\n

 

\n

Just confirmed this with DB support (see below).  Gutted - been with Dropbox for years and our entire video team flow is based around it 😕

\n


>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.

\n


> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.  

\n

That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.

>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?

\n

 

\n

> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.

>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?

>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.

>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?

>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.

>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?

>It is, however it is now known as online-only.

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In my case, my team are engineers, editors, and the clients are producers, companies. They can afford to have their Dropboxes local on their computers as their work is mainly pdfs, email, google docs. Via the browser, they can receive and push files to others. My clients don't need all of their Dropbox synced locally as they are not manipulating the media, just receiving and pushing it forward. Ussually they have a server somewhere, an IT person, and that main computer, server, has a local dropbox of \"infinite space\" for them to keep everything. But 99% of the users from the client side, have Dropboxes internally. 

 

Now, if you are an editor, engineer, if you need to have hundreds of GB local at a moment's notice, then you are screwed because even if you have 2TB SSD internal drive, and you work with 5+ clients / projects simultaneously, you cannot possibly make that work. 

 

Makes sense? That is why, I suspect, Dropbox/Apple, statistically, don't give a F. Because there isn't enough percentage of their users that will be seriously protesting over this. 

","body@stringLength":"1127","rawBody":"

In my case, my team are engineers, editors, and the clients are producers, companies. They can afford to have their Dropboxes local on their computers as their work is mainly pdfs, email, google docs. Via the browser, they can receive and push files to others. My clients don't need all of their Dropbox synced locally as they are not manipulating the media, just receiving and pushing it forward. Ussually they have a server somewhere, an IT person, and that main computer, server, has a local dropbox of \"infinite space\" for them to keep everything. But 99% of the users from the client side, have Dropboxes internally. 

 

Now, if you are an editor, engineer, if you need to have hundreds of GB local at a moment's notice, then you are screwed because even if you have 2TB SSD internal drive, and you work with 5+ clients / projects simultaneously, you cannot possibly make that work. 

 

Makes sense? That is why, I suspect, Dropbox/Apple, statistically, don't give a F. Because there isn't enough percentage of their users that will be seriously protesting over this. 

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psalcalThe longer they leave us to twist in the wind, the more I’m coming round to your ultra-skeptical way of thinking. The bigger the corporation gets the less they listen to us users. Doubtless this is why smaller providers such as Sync and pCloud DO listen.


But I have a question to pose for everyone who says they can’t leave Dropbox because they have clients with huge unlimited accounts, viz, What are THEY doing with their Dropbox folders? Or are they all on PCs? 

","body@stringLength":"685","rawBody":"

The longer they leave us to twist in the wind, the more I’m coming round to your ultra-skeptical way of thinking. The bigger the corporation gets the less they listen to us users. Doubtless this is why smaller providers such as Sync and pCloud DO listen.


But I have a question to pose for everyone who says they can’t leave Dropbox because they have clients with huge unlimited accounts, viz, What are THEY doing with their Dropbox folders? Or are they all on PCs? 

","author":{"__ref":"User:user:252576"},"isEscalated":null,"postTime":"2023-06-23T07:01:44.521-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":5,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:693965_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1294},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:693970_1":{"__typename":"Revision","id":"revision:693970_1","lastEditTime":"2023-06-23T07:15:52.196-07:00"},"User:user:1611513":{"__typename":"User","id":"user:1611513","uid":1611513,"login":"BenDBX","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-23T09:38:56.496-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"entityType":"USER","eventPath":"community:mxpez29397/user:1611513","rank":{"__ref":"Rank:rank:1"}},"User:user:1859652":{"__typename":"User","id":"user:1859652","deleted":false,"uid":1859652,"login":"lozzarozza","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-31T02:32:08.787-07:00"}},"ForumReplyMessage:message:786402":{"__typename":"ForumReplyMessage","uid":786402,"id":"message:786402","revisionNum":1,"author":{"__ref":"User:user:1859652"},"readOnly":false},"ModerationData:moderation_data:786708":{"__typename":"ModerationData","id":"moderation_data:786708","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:786708":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1611513"},"id":"message:786708","revisionNum":1,"uid":786708,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:786402"},"conversation":{"__ref":"Conversation:conversation:659876"},"subject":"Re: Dropbox removing external disk support for Mac users","moderationData":{"__ref":"ModerationData:moderation_data:786708"},"body":"
Hi Everybody,
\n
 
\n
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
\n
 
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n\n
 
\n
Please let me know if you have any further questions!
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-08-02T09:12:16.321-07:00","lastPublishTime":"2024-08-02T09:12:16.321-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4681},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:659876/message:786708","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"4574","rawBody":"
Hi Everybody,
\n
 
\n
We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
\n
 
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n\n
 
\n
Please let me know if you have any further questions!
","kudosSumWeight":3,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:786708_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:ReplyList:message:693970:1":{"__typename":"QueryVariables","id":"ReplyList:message:693970:1","value":{"id":"message:693970","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039687533":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039687533","value":{"altText":"{login}'s 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UKD I'm in a similar situation as fjazzfjazz . My clients use Dropbox, taking the decision to use it or some other service mostly out of my hands. Other than this (HUGE ISSUE) I've been mostly happy with Dropbox. I feel like I've taken a pretty deep dive into this issue now, mostly so that I can have some informed discussions with my client's IT people about it. I don't really know how other services plan to avoid this Apple/MacOS limitation in the future, when the old kernel extensions are truly obsolete. It seems like a roll of the dice any way you slice it. Best of luck to us all.

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 I'm in a similar situation as  . My clients use Dropbox, taking the decision to use it or some other service mostly out of my hands. Other than this (HUGE ISSUE) I've been mostly happy with Dropbox. I feel like I've taken a pretty deep dive into this issue now, mostly so that I can have some informed discussions with my client's IT people about it. I don't really know how other services plan to avoid this Apple/MacOS limitation in the future, when the old kernel extensions are truly obsolete. It seems like a roll of the dice any way you slice it. Best of luck to us all.

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fjazzfjazz yes exactly this, the usecase for most people this changes doesn't cause any issues, for anyone with soem large files it's a real problem. one thing I'm not sure about, is this a mac only issue? as I have a PC sat right here next to me, can I just let that 'be drop box' do it all as it currently is? I use a lot of files from the PC anyway, redners and other video file content and the file speed is fine for me with a cat 5 cable straight between is and my mac. 

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 yes exactly this, the usecase for most people this changes doesn't cause any issues, for anyone with soem large files it's a real problem. one thing I'm not sure about, is this a mac only issue? as I have a PC sat right here next to me, can I just let that 'be drop box' do it all as it currently is? I use a lot of files from the PC anyway, redners and other video file content and the file speed is fine for me with a cat 5 cable straight between is and my mac. 

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dandid this is a Mac only issue. macOS 12.5 onwards I believe to be specific. See the details/explanation here 

 

Just an FYI, on that page they stated end of May 2023 for rollout of updated Dropbox. We're almost at the end of June and still no actual updated from them. Shocking PR. Reckon at this rate that by the time they do a complete rollout would've been 2 years since Apple made the initial announcement of changes. Well done @dropbox 👍 nice to see you on the ball and at the top of your game.

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 this is a Mac only issue. macOS 12.5 onwards I believe to be specific. See the details/explanation here 

 

Just an FYI, on that page they stated end of May 2023 for rollout of updated Dropbox. We're almost at the end of June and still no actual updated from them. Shocking PR. Reckon at this rate that by the time they do a complete rollout would've been 2 years since Apple made the initial announcement of changes. Well done @dropbox 👍 nice to see you on the ball and at the top of your game.

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dandid I recommend NOT sharing your Dropbox folder via Windows Sharing / SMB. I set this up myself, and after using it to add files for the first time had an unexpected mass deletion of files. My clients and I had to restore around 30,000 files. Thankfully, nothing was lost. Apparently everyone's local files were deleted instantly, and then it took however long for machines to re-sync over whatever connections they had at the time. It's not something I want to do again. I had two tickets with Dropbox support, one via email and another via chat (email support is like one exchange per day, and I was impatient.) Chat support told me SMB sharing is not supported. Email support didn't indicate as much, and thought maybe I had a drive error. Either way, it was a real PITA and did not make me look so great with my clients.

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 I recommend NOT sharing your Dropbox folder via Windows Sharing / SMB. I set this up myself, and after using it to add files for the first time had an unexpected mass deletion of files. My clients and I had to restore around 30,000 files. Thankfully, nothing was lost. Apparently everyone's local files were deleted instantly, and then it took however long for machines to re-sync over whatever connections they had at the time. It's not something I want to do again. I had two tickets with Dropbox support, one via email and another via chat (email support is like one exchange per day, and I was impatient.) Chat support told me SMB sharing is not supported. Email support didn't indicate as much, and thought maybe I had a drive error. Either way, it was a real PITA and did not make me look so great with my clients.

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