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Forum Discussion
Paid for upgrade through iOS app and got nothing
Last Wednesday:
1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”
2. App charged me $99.99.
3. Dropbox account stayed at Basic.
Since Friday, been trying t...
- Hi Vanessa,
Your account should be updated now. Sorry for the trouble and thanks for writing in!
Thank you, Maple. I actually have tried that several times over the past week and I always get the iOS message "Purchases Restored," but my account continues to show "Dropbox Basic" with 2.2 GB of memory.
Just to confirm too, I have logged on to my Dropbox account through a web browser on my Windows laptop and it still shows I have a Basic Account too. I only have one account.
Just to be sure, I also just logged out of the Dropbox iOS app, logged back in, and clicked "Restore Purchases" again. Same result. I also tried to "Upgrade" account and again received the pop-up message that I am already subscribed to the upgrade.
Maple
Dropbox Staff
Dropbox StaffHi Vanessa,
Your account should be updated now. Sorry for the trouble and thanks for writing in!
Your account should be updated now. Sorry for the trouble and thanks for writing in!
Thank you for all your help! :relieved:
- Walter
Hey Vanessa S.4,
Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]
