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Forum Discussion
Paid for upgrade through iOS app and got nothing
Last Wednesday:
1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”
2. App charged me $99.99.
3. Dropbox account stayed at Basic.
Since Friday, been trying t...
- Hi Vanessa,
Your account should be updated now. Sorry for the trouble and thanks for writing in!
Walter
Dropbox Staff
Dropbox StaffHey Vanessa S.4,
Thanks for letting us know about this. I would like to take a look into this.
Can you please respond here with the ticket ID so we can check on your case?
Thanks in advance Vanessa.
Thank you! The ticket number is 7264567.
MapleHi Vanessa,
Can you try something for me? Go to the Dropbox iOS app, open the account tab (right most tab), and scroll down to Restore Purchases. Try tapping that (make sure you're still signed into the same Dropbox account you want to upgrade, and the same iTunes account you made the purchase on).Thank you, Maple. I actually have tried that several times over the past week and I always get the iOS message "Purchases Restored," but my account continues to show "Dropbox Basic" with 2.2 GB of memory.
Just to confirm too, I have logged on to my Dropbox account through a web browser on my Windows laptop and it still shows I have a Basic Account too. I only have one account.
Just to be sure, I also just logged out of the Dropbox iOS app, logged back in, and clicked "Restore Purchases" again. Same result. I also tried to "Upgrade" account and again received the pop-up message that I am already subscribed to the upgrade.
- MapleHi Vanessa,
Your account should be updated now. Sorry for the trouble and thanks for writing in!
