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Forum Discussion

Probes's avatar
Probes
Helpful | Level 6
22 days ago

My hard drive is full even though I've set my folder to be online-only

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says...
Desktop
Mac
Storage space
Sync
  • Probes's avatar
    Probes
    15 days ago
    It appears to be ok. Thanks
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
22 days ago

HI there Probes - sorry to hear you're having issues with this.

 

Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar?

 

A screenshot of where you're spotting the discrepancy would also help!

  • Probes's avatar
    Probes
    Helpful | Level 6
    22 days ago

    Dropbox version 212.3.5649

    Mac OS version 15.1 (24B83)

     

     

    • Probes's avatar
      Probes
      Helpful | Level 6
      22 days ago

       

       

  • Probes's avatar
    Probes
    Helpful | Level 6
    22 days ago

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      Hey Probes, the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder.

       

      Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens.

       

      If nothing happens, please right-click on the folder again and click on 'get info' to get a screenshot of that as well.

       

      Also, please go to this page and make sure that the "online-only files on Mac" option is enabled.

      • Probes's avatar
        Probes
        Helpful | Level 6
        22 days ago

        make online-only is available and I clicked it but nothing happened. Get Info screenshots and others below. Page setting is correct.

           

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