You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Frank V.4's avatar
Frank V.4
New member | Level 1
9 years ago

My Folder is Empty, yet it says it's full.

 I have absolutely NOTHING in my folder, yet it says it's full whenever I try to drag something to it. I have the basic version.  I share with someone who has the 1TB program and he has A LOT of st...
  • Mark's avatar
    9 years ago

    He hasn't connected you to his Dropbox - as thats not possible. He has shared you a folder exactly as Richard said. And that uses your quota. You get 0 benefit from him being a Pro user. 

    So if you are SHARING his folder then it uses your quota. 

    And as syncing stops as soon as you go over your limit it is possible you may not see anything in your Dropbox if it went over sharply 

    See www.dropbox.com/account to see where your space is being used

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!