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Forum Discussion

nickwall's avatar
nickwall
New member | Level 2
5 months ago

My extra storage from referrals is gone

Can you help me with this account which has lost it's referrals?  
Quota
Referrals
Storage space
  • nickwall's avatar
    nickwall
    5 months ago

    Hi this is strange. Up until 10 minutes ago it said I needed to buy storage and it was 270% or similar. I removed files down to below 2GB and now it says Im now down below the allowance again! Whether it took moving them to clear an eroor, I have no idea

     

Mark's avatar
Mark
Icon for Super User II rankSuper User II

What is www.dropbox.com/events showing?

 

Referral space is only removed if there is reason to do so - i.e. abuse etc. 

nickwall's avatar
nickwall
New member | Level 2
5 months ago

Hello. The events just shows files that Ive deleted to see if it resolved it, before I realised what the issue was. I haven't abused anything, I hope.

 

    • nickwall's avatar
      nickwall
      New member | Level 2
      5 months ago

      Backups are 0KB

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        5 months ago

        nickwall 

         

        What indicator do you have that space has been removed? According to your screenshots, you've earned 12.38GB of space (presumably 12GB from referrals) and your account is showing 14.38GB of quota (2GB for the Basic account + 12.38GB bonus space).

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