We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Hannujar
2 months agoNew member | Level 2
My account shows there are 33GB of backups, but my Backups page is empty.
Hello,
My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
- MeganDropbox Staff
Hey Hannujar, welcome to our Community!
Interesting indeed. Just to double-check here: when you visit your Backup page online, it shows as entirely empty, right?
Would you mind sharing a screenshot with me, please?
Let me know more!
- HannujarNew member | Level 2
Hi Megan,
Yes, completely empty, screenshot below.
- NancyDropbox Staff
Thanks for the screenshot, Hannujar! Are you still not seeing any backup files if you follow these steps?
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!