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Forum Discussion
My account shows there are 33GB of backups, but my Backups page is empty.
Hello,
My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups pa...
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
Megan
Dropbox Staff
Dropbox StaffHey Hannujar, welcome to our Community!
Interesting indeed. Just to double-check here: when you visit your Backup page online, it shows as entirely empty, right?
Would you mind sharing a screenshot with me, please?
Let me know more!
Hi Megan,
Yes, completely empty, screenshot below.
- Nancy
Thanks for the screenshot, Hannujar! Are you still not seeing any backup files if you follow these steps?
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
