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Forum Discussion
Hannujar
2 months agoNew member | Level 2
My account shows there are 33GB of backups, but my Backups page is empty.
Hello,
My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups pa...
- 2 months ago
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
Hannujar
New member | Level 2
Hi Megan,
Yes, completely empty, screenshot below.
Nancy
2 months agoDropbox Staff
Thanks for the screenshot, Hannujar! Are you still not seeing any backup files if you follow these steps?
- Hannujar2 months agoNew member | Level 2
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
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