You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SeraphDB's avatar
SeraphDB
Helpful | Level 5
2 years ago

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
Error Messages
Storage space
  • Jay's avatar
    Jay
    2 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

Sue-PSC's avatar
Sue-PSC
Explorer | Level 4

Why can I not see the solution to this issue? We also have this situation with our account.

SeraphDB's avatar
SeraphDB
Helpful | Level 5
2 years ago

There was no solution, it just fixed itself. I wish I could be more help but it appeared to be some strange glitch that resolved itself.

  • Sue-PSC's avatar
    Sue-PSC
    Explorer | Level 4
    2 years ago

    Thanks! Hoping Jay sees my recent post. I too checked my referrals page and should have twice the storage I do. It's so frustrating!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!