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Forum Discussion
Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Hm. (hesitating...)
I can't remember I ever instructed dropbox to make such a backup.
(Did dropbox initiated making this backup for some reason?)
Anyway, I don't need it. Deleted.
And, yes, you solved the problem!
Personal Dropbox space - Using 5.8 GB of 9.25 GB
Regular files (3.6 GB) - Shared files (2.2 GB) - Unused space (3.5 GB)So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.You solved my problem. I thank you very - very - much.(Too bad the regular support couldn't/wouldn't help me though....)
I got caught in "sort of the same trap" by recommending to my kids who may or may not have used Dropbox. All of a sudden, my new computer shows me over the limit and I am unable to download my files (which is why they remove them from your computer in the first place) and now I must subscribe to get my files back. I don't trust any positive responses on this forum as those people are probably getting more FREE SPACE! STAY AWAY FROM THIS TRAP! I would not be surprised if they even leave "negative" responses on this forum. Wanna Bet!
- Hannah
Dropbox Staff
Hannah,
Thanks for the response. I did some digging and found out that we somehow created a 2nd Dropbox account with the "free" 2 Gig limit. The original login for the expanded capacity was found intact and did contain the 7 Gig limit, which is all I was looking for. It does not get easier as we age and pushing 90 is the likely reason that it occurred. I apologize for the negative comments and need to do my homework, before cursing out the lesson, which was my fault. My wife and I are both approaching 90 and the Dropbox is handy and we find the data capacity is much lower than what most people need. It would be good to have a list of pitfalls that might occur, so we can fix it with some strokes, without all the unneeded chatter.
Thanks,
Don
- Hannah
No worries, Don, I'm glad you were able to figure it out in the end!
Your feedback is valuable and I'll make sure to pass your comments along to our team.
If you ever need anything else, just give us a shout.
Have a great weekend and thanks for using Dropbox!
