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Forum Discussion

Bo JustMe's avatar
Bo JustMe
Helpful | Level 6
2 years ago

Lost bonus space

I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Dropbox Basic
Quota
Storage space
  • Bo JustMe's avatar
    Bo JustMe
    2 years ago

    Hm. (hesitating...)

    I can't remember I ever instructed dropbox to make such a backup.

    (Did dropbox initiated making this backup for some reason?)

    Anyway, I don't need it. Deleted.

     

    And, yes, you solved the problem!

     

    Personal Dropbox space    -    Using 5.8 GB of 9.25 GB

    Regular files (3.6 GB)     -     Shared files (2.2 GB)     -     Unused space (3.5 GB)
     
    So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.
    I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.
    You solved my problem. I thank you very - very - much.
    (Too bad the regular support couldn't/wouldn't help me though....)
     
Bo JustMe's avatar
Bo JustMe
Helpful | Level 6
The only thing I changed before using my new PC was my email address (because the old one was no longer valid.
Answer to your questions: yes and yes.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI Bo JustMe, could you clarify what you mean by using a new email? Did you change that email directly on the Dropbox account when you were logged in?

 

What is your current quota total when visiting this page?

  • Bo JustMe's avatar
    Bo JustMe
    Helpful | Level 6
    2 years ago

    >> Did you change that email directly on the Dropbox account when you were logged in?

    Right. The email that I used 10 years ago to register was not valid anymore. So, (I'm always logged on), I went to the dropbox website and changed my email address.

    >> What is your current quota total when visiting this page?

    Very confusing:

    -----------------------------------------------------------------------

    2 GB of storage to help you store and share files.

    Your Personal Dropbox account is full  -  Using 10.3 GB of 9.25 GB

     
    Regular files (8.1 GB)  --  Shared files (2.2 GB)
    ------------------------------------------------------------------------
    (Thanks for your assistance... appreciated.)

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Bo JustMe, sorry to jump in here, but could you also take a look at your backups page and see if there are any folders taking up space listed there?

      • Bo JustMe's avatar
        Bo JustMe
        Helpful | Level 6
        2 years ago

        One line:

         

        Name      -      Status      -      Last backup           -               Size

        PC                   Done                3/21/2023 3:14PM               4.51GB

         

        Thats it.

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