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Forum Discussion

Bo JustMe's avatar
Bo JustMe
Helpful | Level 6
2 years ago

Lost bonus space

I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Dropbox Basic
Quota
Storage space
  • Bo JustMe's avatar
    Bo JustMe
    2 years ago

    Hm. (hesitating...)

    I can't remember I ever instructed dropbox to make such a backup.

    (Did dropbox initiated making this backup for some reason?)

    Anyway, I don't need it. Deleted.

     

    And, yes, you solved the problem!

     

    Personal Dropbox space    -    Using 5.8 GB of 9.25 GB

    Regular files (3.6 GB)     -     Shared files (2.2 GB)     -     Unused space (3.5 GB)
     
    So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.
    I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.
    You solved my problem. I thank you very - very - much.
    (Too bad the regular support couldn't/wouldn't help me though....)
     
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If you are only seeing 2gb Bo JustMe you've signed in to a different account, or, accidentally set a new one up.

 

You can test that by going to www.dropbox.com/events - can you see any activity before you bought the new device? What about www.dropbox.com/account/security - does that show the previous devices connected? 

  • Bo JustMe's avatar
    Bo JustMe
    Helpful | Level 6
    2 years ago
    The only thing I changed before using my new PC was my email address (because the old one was no longer valid.
    Answer to your questions: yes and yes.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      HI Bo JustMe, could you clarify what you mean by using a new email? Did you change that email directly on the Dropbox account when you were logged in?

       

      What is your current quota total when visiting this page?

      • Bo JustMe's avatar
        Bo JustMe
        Helpful | Level 6
        2 years ago

        >> Did you change that email directly on the Dropbox account when you were logged in?

        Right. The email that I used 10 years ago to register was not valid anymore. So, (I'm always logged on), I went to the dropbox website and changed my email address.

        >> What is your current quota total when visiting this page?

        Very confusing:

        -----------------------------------------------------------------------

        2 GB of storage to help you store and share files.

        Your Personal Dropbox account is full  -  Using 10.3 GB of 9.25 GB

         
        Regular files (8.1 GB)  --  Shared files (2.2 GB)
        ------------------------------------------------------------------------
        (Thanks for your assistance... appreciated.)

         

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