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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
zlig's avatar
zlig
Explorer | Level 4

This is exactly the same issue I am experiencing. Being asked to join a folder, which ironically is empty, but DropBox asking me to upgrade even though I have almost 10GB available of the 21.88GB I have through referrals. Like you it seems to only recognise the 2GB given with the DropBox Basic Account.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey zlig, can you send us a screenshot of the prompt you're getting to upgrade as well?

  • zlig's avatar
    zlig
    Explorer | Level 4
    2 years ago

    Sure screenshot attached. Thank you.

    For the record I was able to create the folder myself and share with my colleagues.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that, zlig!

       

      Can we actually send you an email, so we can look into this internally?

      • zlig's avatar
        zlig
        Explorer | Level 4
        2 years ago

        Hi Hannah,

         

        Yes please, and thank you for your concern, much appreciated.

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