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New member | Level 2

8 days ago

I referred a friend to Dropbox, but their referral has been marked as ineligible.

i refer to a friend: [...], but referral ineligible. Could Support team add back my referral free storage bonus to my account: [...] ? [email addresses removed per Community Guidelines]

New member | Level 2

8 days ago

hi Nancy

yes my friend uses my old computer that i sold to him.

Nancy

Dropbox Staff

8 days ago

Thanks for clarifying, chuchunchau. Can I go ahead and log a new ticket for you then?

I can message you to the email address that’s linked to your Community profile here; I’ll be able to see more details on your Dropbox account after that and check what may be happening.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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i refer to a friend: [...], but referral ineligible. Could Support team add back my referral free storage bonus to my account: [...] ? [email addresses removed per Community Guidelines]

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Thanks for clarifying, chuchunchau. Can I go ahead and log a new ticket for you then?

I can message you to the email address that’s linked to your Community profile here; I’ll be able to see more details on your Dropbox account after that and check what may be happening.

","body@stringLength":"484","rawBody":"

Thanks for clarifying, . Can I go ahead and log a new ticket for you then?

I can message you to the email address that’s linked to your Community profile here; I’ll be able to see more details on your Dropbox account after that and check what may be happening.

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hi Nancy

yes my friend uses my old computer that i sold to him.

","body@stringLength":"76","rawBody":"

hi Nancy

yes my friend uses my old computer that i sold to him.

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