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Forum Discussion

nm4's avatar
nm4
New member | Level 2
3 years ago

How do I disable the computer backup feature?

I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full.  I don't want any backups on dropbox.  How do I free up space?  It won't ...
Desktop
Dropbox Backup
Storage space
asanfilippo's avatar
asanfilippo
Explorer | Level 4

Dear ALL,

my current plan is 10GB ( 2 basic  + 8 gained with the time 🙂 now 5 GB are dedicated to store my files, and 5GB under "Back Up". Now my Drop Box is full. I would like to remouve all the Back up running, I am sure I dont need them and if I setted is for mistake. 

 

Just to be sure I log out all my devices (3 as basic plan).
Could you help me pls to understand how to stop this back up file in my DB.

 

Thank you in advance for your help.

Tnks

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
asanfilippo wrote:

Just to be sure I log out all my devices (3 as basic plan).
Could you help me pls to understand how to stop this back up file in my DB.

You'll need the Dropbox application installed and linked to your account in order to disable the backup function and delete your backup. Refer to the following help article.

 

  • asanfilippo's avatar
    asanfilippo
    Explorer | Level 4
    2 years ago

    Dear Rich,

    thank you very much for your quick reply.

    Unfortunytely the link sent does not solve my problem.

    I already log our all my devices.

    I would like to delete the back up file by the web site (if it is possible).

     

    I dont know from with device belong the back up. I am DB users since 10 or 15 years and during this time I changed many devices.

    I ahve any clue to know from with one belong the back up files.


    Thank you in advance for your support,

    Alex

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Alex! Hope you're well. 

       

      Can you also send over a screenshot of what you see on this page?

      • asanfilippo's avatar
        asanfilippo
        Explorer | Level 4
        2 years ago

        Dear Nancy,

        thank you for your message.

        Here below please find the screen shot:

        Have a sunny day,

        Alex

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi asanfilippo, thanks for the screenshot! 

       

      Have you tried to disable Backup, using the Backup page online? If not, can you give it a go? 

      • asanfilippo's avatar
        asanfilippo
        Explorer | Level 4
        2 years ago

        Dear Megan,

        thank you very much, problem solved.

         

        Accidentally I selected the back up by one of my devices time ago... now I can use again Drop Box.

        Thank you again.

        Alex

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