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Forum Discussion

Andrea M.4's avatar
Andrea M.4
New member | Level 1
9 years ago

How can I remove my credit card's information?

I would like to permanently remove data of my credit card from my account without specifying another payment method. How can I do it? Thanks.
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Storage space
rickmarengo's avatar
rickmarengo
Explorer | Level 3

I have the same problem.  I cannot delete an old credit card (but I have cancelled it anyway so not worried about that specific issue).

I am more concerned that I am unable to add any new credit cards to replace it.  DropBox has bounced three valid credit cards saying "try again".  However, I hav tried this several times over a 24 hour period.

Still awaiting a human response after support robot acknowledegement email.  Come on DropBox.  Sort yourselves out.

rickmarengo's avatar
rickmarengo
Explorer | Level 3
8 years ago

Talking to DropBox Support

I have a reply from a support person at DropBox who has suggested I talk with my bank about the credit cards not being acepted by DropBox.

That is all three credit cards that are happily transacting dozens of payments per day on many different internet services?  No, DropBox.  I think this points to your system not my bank's system or any of my credit cards' validity.

  • Lee A.5's avatar
    Lee A.5
    Helpful | Level 5
    8 years ago

    Use paypal. Pay once and remove that card from paypal immediately. Dropbox will continually charge paypal (and fail) and inform you to update your payment details, before downgrading you. Try the monthly payment method , and upgrade dropbox only if you need it, can save more money compared to the yearly plan. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 years ago
      Just downgrade your account the day after subscribing and you won't be auto-renewed. You'll remain a Pro subscriber until the end of your current term (monthly or yearly) and at that point you'll be downgraded back to Basic automatically with no further charges.
      • baconplease's avatar
        baconplease
        New member | Level 2
        6 years ago

        The key issue here is the inability to remove payment info.  I shouldn't have to cancel my credit card in order to remove my payment information from my account profile.  Most places allow you to delete cards.  

         

        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

        [For account and billing specific inquiries, please contact us through this page: https://www.dropbox.com/support ]

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