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Forum Discussion
menaralf
2 years agoHelpful | Level 6
force to upgrade...
Something that I unfortunately can not understand! My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade! I find this is unfair, and I am...
- 2 years ago
1. uninstall
2. Delete all directories with "Dropbox"
3. reinstall with a new email address.
At the moment it's ok!!!!
menaralf
Helpful | Level 6
What do you mean with this??? Nothing is there! It's empty.
Rich
2 years agoSuper User II
menaralf wrote:
What do you mean with this??? Nothing is there! It's empty.
People that have this issue usually have files being backed up, which also takes space in their account. I was telling you to check your Backups page for any files you were unaware of.
What does your Plan page show for your usage? If possible, take a screenshot, being sure to mask any private information.
- menaralf2 years agoHelpful | Level 6
- Hannah2 years agoDropbox Staff
Hey menaralf, can you let us know where you saw that your Dropbox is full?
Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.
- menaralf2 years agoHelpful | Level 6
I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?
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