We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

gmartfin's avatar
gmartfin
New member | Level 2
5 years ago

Expiry notifications that files will expire in 2 days, why is that?

I'm getting a notification saying my files expire in two days. I don't have any bonus space just a basic account of 2GB. There is 785 MB of stored files in my account. I thought this service was for ...
Dropbox Basic
FAQ
Notifications
Storage space
  • gmartfin's avatar
    gmartfin
    5 years ago

    Basically that xyz file and 11 more items expire in 2 days and hasn't yet been downloaded. Trouble is I don't recall any file transfers. This is a static account for updates on word docs. Nothing I would be sending out anywhere. Anyway as long as they don't disappear I'm happy.

     

    Thanks for the response.

sfnagle's avatar
sfnagle
New member | Level 2

I have a similar issue (see second pic below). The annoying thing is that when I click on "Manage" there is nothing to manage (see first pic below).

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for joining us here sfnagle!

 

Since the notification notes "7 months ago", the transfer is likely already expired.

 

From the screenshot that you sent, can you try clicking on the "Expired" tab just under the grey dialogue box and let me know if you see the Transfer there?

 

Let me know!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!