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gkgriffith's avatar
gkgriffith
Explorer | Level 4
10 months ago

Earned bonus space reduced when I downgraded account

I downgraded from Dropbox Plus to Dropbox Basic. Prior to downgrading, I had 19.75 GB of earned bonus storage space. After downgrading, I only have 14.75 GB of earned bonus space. Prior to doing the ...
  • Hannah's avatar
    10 months ago

    Hey gkgriffith, thanks for reaching out to our Community.

     

    Are you referring to bonus space earned by referrals? 

     

    If that's the case, your referrals are actually worth different values, depending on your plan.

     

    Each referral on a free account is worth 500MB instead of 1GB, when the account is a paid one.

     

    I hope this clarifies things, but let me know if you have any questions.

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