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Forum Discussion

elena19's avatar
elena19
Explorer | Level 3
2 years ago

"Drpobox full" but I have deleted all files and deactivated backup

Hi, as stated in the subject, I get the message of full storage (both from the desktop app and the online account) but I deleted all files, including shared ones. I checked the backup settings and none is activated. I uninstalled the desktop app and disconnected iPhone and iPad from the account. I don't know what else I can do.

 

Delete
Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi elena19, thanks for bringing this to our attention.

     

    Can you check to see if there is a backup on the site still taking up your quota?

     

    Keep me updated with any progress!

    • elena19's avatar
      elena19
      Explorer | Level 3
      2 years ago

      Hi Jay, thank you for your reply.

      I checked the link you sent and I confirm that there's no backup there

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