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Forum Discussion

SpaceFull's avatar
SpaceFull
Explorer | Level 3
3 years ago

"Dropbox is full"

I'm logged into https://www.dropbox.com/ from  browser
It says "Dropbox is full"
1. Uninstall the Dropbox app
2. Missing files in "All Files"
3. Dropbox (Personal) space on my plan
630.4GB/2GB in use
Non-shared files (630.4 GB) Shared files (0 bytes) Unused space (0 bytes)
I don't know what the 630.4GB file is
4. I want to know how to delete 630.4GB of used files

Storage space
Web
  • Nancy's avatar
    Nancy
    3 years ago

    Do you mean that you enabled computer backup on your Dropbox account and it filled up your quota? 

     

    Is the issue resolved now or would you like further help perhaps?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi SpaceFull, I hope you’re doing great. 

     

    Can you please send me a screenshot of what you see when visiting https://www.dropbox.com/home?

     

    If there are any files saved on your Dropbox account, they should be showing on this page, along with their size. 

     

    Let me know when you’ve got more updates!

    • SpaceFull's avatar
      SpaceFull
      Explorer | Level 3
      3 years ago

      Thank you
      Currently supported by Dropbox support
      if you know anything i would like to share

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear our support team is looking into this, SpaceFull.

         

        If you have a ticket number from your convo with them, feel free to send it over.

         

        Thanks!

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