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Solomon N.'s avatar
Solomon N.
New member | Level 1
9 years ago

"Your dropbox is full" but it isn't

On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains. 

I refuse to pay to upgrade. I cannot sync additional files. 

  • Hi Paul!

    When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.

    Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

    If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:

    - Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
    - Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
    - Earn bonus space by telling people about Dropbox: https://www.dropbox.com/free

    Thanks,

    Dom

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