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SpaceFull's avatar
SpaceFull
Explorer | Level 3
3 years ago

"Dropbox is full"

I'm logged into https://www.dropbox.com/ from  browser It says "Dropbox is full" 1. Uninstall the Dropbox app 2. Missing files in "All Files" 3. Dropbox (Personal) space on my plan 630.4GB/2GB i...
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  • Nancy's avatar
    Nancy
    3 years ago

    Do you mean that you enabled computer backup on your Dropbox account and it filled up your quota? 

     

    Is the issue resolved now or would you like further help perhaps?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi SpaceFull, I hope you’re doing great. 

 

Can you please send me a screenshot of what you see when visiting https://www.dropbox.com/home?

 

If there are any files saved on your Dropbox account, they should be showing on this page, along with their size. 

 

Let me know when you’ve got more updates!

SpaceFull's avatar
SpaceFull
Explorer | Level 3
3 years ago

Thank you
Currently supported by Dropbox support
if you know anything i would like to share

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Glad to hear our support team is looking into this, SpaceFull.

     

    If you have a ticket number from your convo with them, feel free to send it over.

     

    Thanks!

    • SpaceFull's avatar
      SpaceFull
      Explorer | Level 3
      3 years ago

      There was an answer from the support that "the second and subsequent devices will be saved to the basic plan of Dropbox".
      I misunderstood that the number of units would be 0 by "disabling backup".
      It is expected to be resolved by permanently deleting the deleted files.
      I just needed to get the Dropbox Backup specs right.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Do you mean that you enabled computer backup on your Dropbox account and it filled up your quota? 

         

        Is the issue resolved now or would you like further help perhaps?

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