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Forum Discussion
"Drpobox full" but I have deleted all files and deactivated backup
Hi, as stated in the subject, I get the message of full storage (both from the desktop app and the online account) but I deleted all files, including shared ones. I checked the backup settings and no...
Hi elena19, can you check if you have any folders shown here: https://www.dropbox.com/backups/PC?
If so, can you try to delete them?
If the issue remains, don't hesitate to let me know!
Hi Jay, thank you for your reply.
I checked the link you sent and I confirm that there's no backup there
Megan
Dropbox Staff
Dropbox StaffHi elena19, can you check if you have any folders shown here: https://www.dropbox.com/backups/PC?
If so, can you try to delete them?
If the issue remains, don't hesitate to let me know!
Hi Megan, I tried your solution but I noticed the browser was redirecting to https://www.dropbox.com/backup/all
So, since I'm on a Mac, I tried this https://www.dropbox.com/backups/Mac and it worked. I finally found where the files from the (unwanted and I don't really know how or when it was activated) backup were kept. The files have bene deleted and the capacity fully restored.
Thank you very much for your help, without your input I never would have guessed where the backup was stored (and, if I may, that's not very user friendly).
Have a good day
Elena
