You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EHrl-789's avatar
EHrl-789
Explorer | Level 4
5 months ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots ...
Dropbox Basic
Error Messages
Storage space
KOIN's avatar
KOIN
New member | Level 2
5 months ago

Hi, exactly the same problem here.  I have been using Dropbox since 2018, and always was a happy customer.  Now I hardly use 750 MB, and still, Dropbox is stalking me with messages saying my account is full, and will not synchronise anymore.  HELP !

 

It says : 733 MB normal files and 1.3 GB shared files.  But I don't share with anyone else.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content