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Forum Discussion
Dropbox v165.4.4300 not releasing disk space
I recently upgraded to v165.4.4300 on my MacBook Pro Monterey 12.6.1 Before the upgrade, I had 1TB of files in my DB folder and 700 GB of free space. I require all files to be accessible offline. Wh...
Hey Des! I hope you’re doing well and sorry for jumping in.
As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future.
Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.
Hannah,
I would like to know specifically what has been resolved.
I have great concern that any future upgrade to DB will generate the same issues that disrupted my computing for 2 months.
Before I upgraded to the cloud version of DB, I had a DB folder containing 1TB of files and 0.5TB of free space on my internal SSD in my MacBook Pro. When I initiated the update, the DB installer said there was insufficient space on my SSD for the DB cloud folder and gave me no alternative choice except to accept that all files go to cloud storage only. When I accepted this (reluctantly) and checked my new DB folder, it was empty but I still only had 0.5 TB free. The 1TB previously occupied by the old DB folder was "missing" and had not been released by DB. I spent a huge amount of time trying to resolve this with support. When I did a file search with Finder, I found 2 copies of every file - one offline and one online. The cloud DB folder was visible but the original was not visible but files in it could be located with Finder. As I edited files, I subsequently found that these files were in the original folder and not in the cloud DB folder -so nothing was being synced. Therefore when I deleted all files and downloaded everything from the sync web storage, I had lost all edits and new files. The same happened to Time Machine.
So, my question is - has the above described issue been identified and properly resolved and if I try to upgrade DB again, can you assure me that the process I outlined above will not occur?
Regards,
Des.
Nancy
Dropbox Staff
Dropbox StaffHey Des! I hope you’re doing well and sorry for jumping in.
As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future.
Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.
Thank you Nancy.
Des
