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Deskal's avatar
Deskal
Explorer | Level 4
2 years ago

Dropbox v165.4.4300 not releasing disk space

I recently upgraded to v165.4.4300 on my MacBook Pro Monterey 12.6.1 Before the upgrade, I had 1TB of files in my DB folder and 700 GB of free space. I require all files to be accessible offline. Wh...
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Storage space
  • Nancy's avatar
    Nancy
    2 years ago

    Hey Des! I hope you’re doing well and sorry for jumping in. 

     

    As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future. 

     

    Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Deskal, thanks for bringing this to our attention.

 

Could you try enabling the 'Online-only files on Mac' option on this page on your account?

 

Afterwards, try rebooting your machine to see if this helps.

 

Keep me updated with any progress!

Deskal's avatar
Deskal
Explorer | Level 4
2 years ago

Hi Jay,

All files are already marked "online" and "online-only files on Mac" is enabled.

The problem is that when the new version of DB took all the files (1TB) online, it did not release the 1TB of disk space, so if I change all to "offline", DB grabs ANOTHER 1TB of disk space.

 

Regards,

Des.

 

  • EdwardBlackmon's avatar
    EdwardBlackmon
    New member | Level 2
    2 years ago

    Online-only files on Mac are enabled, and all files are already designated as such. The issue is that the new DB version uploaded all of the files (1TB), which is a concern.

    • Deskal's avatar
      Deskal
      Explorer | Level 4
      2 years ago

      Sorry, I do not understand your response. I would appreciate some more detail. Thank you.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Deskal, and sorry for jumping in. 

         

        Can you please let me know what’s the current syncing status of your desktop app? You should be able to see this by clicking on the small Dropbox icon located in your menu bar.

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