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sheppy666's avatar
sheppy666
Helpful | Level 5
2 years ago

Dropbox showing storage full but sync file on my laptop properties shows well below plan max

I received out of storage space messages. I deleted a lot of files and reduced the size of photos. My laptop shows the sync file is less than 1GB but Dropbox web is showing 3.4gb and need to upgrade.

Storage space
  • sheppy666's avatar
    sheppy666
    2 years ago

    Hi

    Thank you for your prompt reply.

     

    I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

     

    Ian

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey sheppy666, sorry to hear you're having issues with this.

     

    Can you please clarify what exactly is reported in your account's plan tab in regards to your quota?

     

    Also, do you see any files or folders taking up space on your homepage and your backups page as well?

     

    Let me know what you find and we'll take it from there. 

    • sheppy666's avatar
      sheppy666
      Helpful | Level 5
      2 years ago

      Hi

      Thank you for your prompt reply.

       

      I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

       

      Ian

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